Frequently Asked Questions

Everything you need to know about our fresh, high-frequency flavors.

How do you ensure the freshness of your food products?

At Frequency, we prioritize quality by sourcing daily and using temperature-controlled packaging. Every order is packed in insulated liners with non-toxic gel packs to maintain peak freshness during transit.

Where do you ship and how long does it take?

We currently ship nationwide. Orders are processed within 24 hours, and standard shipping typically takes 2-3 business days to ensure your food arrives in optimal condition.

What is your return policy for perishable items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact us within 48 hours for a full refund or replacement.

Are your products suitable for specific dietary restrictions?

We offer a wide range of products including gluten-free, vegan, and keto-friendly options. Please check the 'Ingredients' section on each product page for detailed allergen information.

How can I track my delivery?

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.