Returns & Exchanges

At Frequency, we stand by the quality of our premium food products and offer a 30-day satisfaction guarantee. If your order arrives damaged or does not meet our high standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receipt with your order number and a brief description of the issue.

• 2.
  Provide Verification

  For quality control purposes, please attach clear photos of the product packaging and any visible defects or shipping damage.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a return shipment is required for testing.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.